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Taking Care of Our Customers: How We Do It

on Friday, 04 March 2016.

See how Boardwalk can help you orchestrate the nuances involved with renovating, repairing, or remodeling your coastal home.

Taking Care of Our Customers: How We Do It

At Boardwalk Builders we strive to put our customers first because we believe that our relationship with our clients is pivotal to our success. Customer service has always been one of our top priorities, and after years of practice, we seem to be on the right path. This effort has helped us to earn a 100% referral rating on Guild Quality. But we will never stop trying to improve your experience with our team.

To us, excellent customer service starts with the first call. While our goal is to set up an appointment to take a look at the problem or project at your home, there are times when the issue is outside our area of expertise. In those situations we do our best to refer you to someone who can help. At the first appointment we try to reach an understanding of your goals. Understanding what is important to you helps us define what the priorities for the project should be. Once the groundwork is laid, we are ready to be by your side for the duration of the project.

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Once the paperwork is finalized, our in house design guru is available to assist with material and appliance choices to help the vision come to life. After decisions are made we are able to keep the homeowner in the loop with an online management platform where we can privately share photos and updates about the project. When we have reached the middle of construction we invite the homeowner to accompany us on a walk through to confirm details for the completion of the project. Once we have completed the finishing touches we meet the client again for an end of project walk through. It is our hope that we have exceeded the homeowner’s expectations and we can leave them feeling impressed and excited about their completed project.

The open line of communication with our clients allows for all concerns to be addressed with certainty. Our clients appreciate our customer service focused approach, and they show this appreciation by referring us to all of their friends. Come see what all the praise is about!